Frequently Asked Questions
- 01
We are a small boutique business. To offer excellent dishes at a reasonable price, this is how we are doing things. And think of it this way – how much time have you spent comparing items on a menu? How many decisions do you make in a typical day? One of our customers told us that having fewer options (pick up or delivery? This dish or that one?) came as an unexpected relief. Most were delightfully surprised by a dish they would not have typically chosen. Sometimes, freedom from choice is a good thing.
- 02
So far, a strong majority of our customers are omnivores. Most have expressed pleasant surprise at how much they enjoyed dishes they would not normally think to order, such as Baby Bok Choy Comfort Soup. Prior to establishing this business, Heather served her lasagna to her family (less than 10% vegetarian and no other vegans) at her mother’s Celebration of Life reception -- without telling anybody it was plant-based. Nearly everyone assumed it had meat and loved it. A dirty trick, we know. But it worked.
- 03
Yes. We just moved into an exclusively gluten-free kitchen!
- 04
We accept all major credit cards as well as Apple Pay and Google Pay if you order via the website.
- 05
Deliveries are now free of charge! Tips are not expected but are gladly welcomed.
- 06
At this time, no.
- 07
You'll receive an "Not available in your area" message. But we can usually work something out if you live in the Eugene/Springfield area. Please send us a message with your delivery address.
- 08
By the night before your delivery, you will receive an email with The Joyful Vegan’s ETA. Most of our customers plan to eat dinner after The Joyful Vegan’s ETA (plus reheating time). Some plan to reheat and enjoy our meals later in the week.
- 09
We strongly recommend you place a cooler at your entry for our delivery. If there is no answer at the door and no cooler, the meal will be left at your doorstep.
- 10
Send us an email with the date, dish, size (if applicable) and quantity you were wanting to order. We’ll add you to our wait list for cancellations – and sometimes we may be able to increase our capacity for that week.
- 11
Yes. When someone tells us they were referred by you, you will receive a 10% discount on any order when they order $30 or more.
- 12
Yes! When your referral places an order for $30 or more, wait until you receive the 10% referral discount coupon before placing your next order. Then, when you make an order for $100 or more, you’ll receive a total of approximately 20% off.
- 13
That’s an excellent question. Why, indeed? Share the good news and enjoy delicious, healthy, plant-based meals that you would be proud to serve to others – at a combined discount of close to 20%.
- 14
Leave them in your cooler prior to delivery. We will send you a coupon code for $2/jar for future orders.
- 15
Yes, we have selected sturdy containers. If you wish, please do return them to us if you are not using them yourselves. We wash and sanitize reused containers with proper equipment in a commercial kitchen. If they are not good as new, we discard them.
- 16
Yes, we could! Email Heather at TheJoyfulVegal.HL@gmail.com.
- 17
Heather is open to considering special orders. You can email Heather at TheJoyfulVegal.HL@gmail.com. Let her know your proposal or thoughts.

